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Please search the help articles first as it will likely get you sorted much more quickly.

As strange as it sounds, many issues are immediately resolved by restarting your device and making sure you are updated to the latest version on the App Store. 

Please do this before contacting support.

How to find Debug Information

If you have already installed Strongbox and you are having trouble please include Debug Information in your request as well as images or screenshots, error descriptions or debug sync logs.
 
iPhone or iPad
  1. Tap Preferences (Top right Gear icon)
  2. Tap ‘About Strongbox…’
  3. Tap ‘Copy’ above the ‘Debug Info’ section
On your Mac
  1. Click the Strongbox > About Strongbox menu item in the top left corner.
  2. Click Copy Debug Info on the About screen.

How to find Debug Sync Log

If you’re having trouble with a particular storage provider or sync-ing in general then please include the Debug Sync Log in your message.
 
iPhone or iPad
  1. Slide left on your database and tap ‘More…’
  2. Tap ‘View Debug Sync Log’
  3. Tap ‘Copy’
On your Mac
  1. Open the Databases Manager window by clicking View > Databases Manager menu item.
  2. Two Finger Click on your Database to see a context menu
  3. Clock ‘View Sync Log’
  4. Tap ‘Copy Sync Log’

Please note that support is offered in English Only at the moment.